HIGHLIGHTS
- who: SERVQUAL. and colleagues from the University of Kyiv, Ukraine have published the Article: u0420u043eu0437u0434u0456u043b 2 u041cu0415u0422u041eu0414u041eu041bu041eu0413u0406u042f u0422u0410 u041cu0415u0422u041eu0414u0418 u0421u041eu0426u0406u041eu041bu041eu0413u0406u0427u041du0418u0425 u0414u041eu0421u041bu0406u0414u0416u0415u041du042c, in the Journal: (JOURNAL)
- what: The aim of this paper is to propose and empirically substantiate modification of SERVPERF approach by measuring satisfaction as a difference between expectation for a particular HEI and perceived levels of its service. The authors did not use the weighting system for dimensions and units, since the goal was not to calculate the total index, but to compare two methods in terms of achieving the task of assessing the . . .
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