Excellence in e-governance: replicable innovations from quezon city

HIGHLIGHTS

• What: This study explores how Quezon City`s e-governance programs-QC e-services QCitizen ID and QC Biz Easy-have improved public service delivery by making services more efficient transparent and accessible. This study explores the mechanisms behind Quezon City`s successes to determine whether these practices can be adapted to other localities facing similar constraints. By focusing on the replicability of Quezon City`s e-governance innovations, this research aims to contribute valuable insights to ongoing efforts to improve governance through digital transformation. By examining the use of AI in Quezon City`s e-governance . . .
  

   

  

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