HIGHLIGHTS
- What: The study focused on call center agents in Cebu Province Philippines with an estimated population of 200 000. Given that productivity can be influenced by a variety of factors, this study provides valuable insights into which variables may be negatively affecting the productivity of call center agents. This analysis determined whether the predictor variables correlated with productivity based on the gathered data. The second set of four predictor variables indirectly links to the work performance of call center agents, focusing primarily on non-tangible enhancements.
- Who: JTROLIS from the College of Management, Business, and . . .
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