Public service communication of pt angkasa pura ii in increasing customer satisfaction at h.a.s hanandjoeddin belitung airport

HIGHLIGHTS

• What: The results of this study show that public service communication carried out by H.A.S Hanandjoeddin staff has been running well but still needs improvement in terms of available facilities. In this modern era, the services provided by airlines remain the main focus for the community. As stated by Zeithaml Parasuraman and Berry in the book "Public Service Communication Concepts and Applications" by the author Hardiyansah, the focus of this research is five dimensions that are used to determine the quality of public services. One of the main focuses is the provision of special services . . .
  

   

  

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