Does covid-19 promote self-service usage among modern shoppers? an exploration of pandemic-driven behavioural changes in self-collection users

HIGHLIGHTS

• who: Xueqin Wang and collaborators from the School of Civil and Environmental Engineering, Nanyang Technological University, Singapore , have published the Article: Does COVID-19 Promote Self-Service Usage among Modern Shoppers? An Exploration of Pandemic-Driven Behavioural Changes in Self-Collection Users, in the Journal: (JOURNAL)
• what: This study explores shoppers' behavioural changes in relation to self-service using the special research context of e-commerce self-collection services. By synthesising insights from the health psychology literature this study proposes an affective-cognitive-social perspective to explain the pandemic-driven behavioural changes of self-collection . . .
  

   

  

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