HIGHLIGHTS
- who: Yunyun Luan and colleagues from the School of Psychological and Cognitive Sciences and Beijing Key Lab for Behavior and Mental Health, Peking University, Beijing, China have published the article: The Spillover Effect of Life Satisfaction on Customer Satisfaction: The Mediating Role of Service-Oriented Organizational Citizenship and the Moderating Role of Competition Climate, in the Journal: (JOURNAL)
- what: Building the spillover theory (an individual's experience in one domain can be transferred to another domain) and the conservation of resources theory (individuals are motivated to protect their current resources and to acquire new resources . . .
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