Being recovered as an antecedent of emotional labor

HIGHLIGHTS

• who: Hadar Nesher Shoshan et al. from the Department of Psychology, University of Mannheim, Germany have published the Article: Being Recovered as an Antecedent of Emotional Labor, in the Journal: (JOURNAL)
• what: The authors focus on what enables deep acting, aiming to uncover ways to help service employees to engage in it more. The authors investigate a dayspecific intrapersonal predictor - being recovered in the morning - toward a more thorough understanding of emotional labor. The authors focus on dispositional affect (i.e., positive and negative affectivity) and customer orientation, a service-specific disposition (Brown et_al, 2002 . . .
  

   

  

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