Corporate social responsibility and frontline employees’ service improvisation: the mediating role of self-efficacy

HIGHLIGHTS

  • who: TYPE and colleagues from the Sakarya University, Turkey have published the article: Corporate social responsibility and frontline employeesu2019 service improvisation: The mediating role of self-efficacy, in the Journal: (JOURNAL)
  • what: At Time Point 2, this study sent emails to 714 employees in Time Point 1, and a total of 537 questionnaires were collected. The scales are designed according to the research objectives and the existing literature. From these results, the structural model of this study has a good degree of fitness. From the perspective of SCT, this study discusses the influencing mechanism of . . .

     

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