HIGHLIGHTS
SUMMARY
In Italy, the coronavirus outbreak in the north, especially in Lombardy, which was identified as the epicentre of the pandemic, has overwhelmed the public health system. Previous studies assert that there is a close correlation between IC elements and Knowledge Management (KM) (Kianto et_al, 2014), which are both capable of improving organisational efficiency through relational skills and external networking (Kianto et_al, 2014; Buenechea-Elberdin et_al, 2018). In the healthcare literature, IC has not been frequently chosen as a topic of investigation (Orlando et_al, 2021) remaining for long as an "unknown terrain" (Habersam and Piber . . .
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