The effect of total quality management in organizational performance- a case study of national institute of cardiovascular diseases (nicvd)

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SUMMARY

    Significance of the Problem Total quality management could assist Healthcare institutes in the areas of organizational leadership, customer satisfaction, human resource concentration, strategic planning and development, organizational performance, and overall effectiveness. The structural model test supports the proposed hypotheses that total quality management is positively related to manufacturing performance, services, leadership, on-time provision, and strategic management with sound decision-making. H1."Organizational leadership for TQM practices positively correlates with organizational performance in Hospitals in Karachi." 86 Vol 2, Issue 2 December 2022 H2."Customer satisfaction and relationship for TQM practices positively correlate with . . .

     

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