Robot voices in daily life: vocal human-likeness and application context as determinants of user

HIGHLIGHTS

SUMMARY

    Besides voice assistants, these include conversational agents, customer service bots, navigation systems, social robots, vending machines, or even AI therapists (Niculescu et_al, 2013; Chang et_al, 2020). It represents a very important component of interpersonal communication and it transmits highly relevant information about its creator (Kaplan et_al, 1995; McGee et_al, 2001). Research has demonstrated that characteristics, such as a person`s gender, age, affect, and their membership in social or ethnic groups, can be inferred from the voice only, even if the person was previously unknown to the judge (Giles et_al, 1979; Eagly and Wood . . .

     

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