HIGHLIGHTS
- who: Retail management and collaborators from the Johannes Kepler University Linz, Linz, Austria have published the paper: Unethical customer behaviour: causes and consequences, in the Journal: (JOURNAL)
- what: The aim of this paper is to describe dimensions of UCB investigate its causes explore its consequences for customers and FLEs and infer practical implications for by collecting customers` and FLEs` views in collaboration of each other. Design/methodology/approach - Due to the explorative nature of this research qualitative semi-structured interviews with 45 customers and 51 FLEs were conducted following a content analytical approach and the . . .
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