HIGHLIGHTS
SUMMARY
The importance of including users (Cozza et_al, 2017; Glomsås et_al, 2021) is also a central issue. Beyond a cognitive understanding of working and learning, work is understood in this paper as a sociomaterial (Nicolini et_al, 2003; Orlikowski and Scott, 2008; Orlikowski, 2009; Gherardi, 2019) and collective accomplishment that unfolds as an agencement (Gherardi, 2019) of human actors, objects and bodies. As the authors discuss how this method was mobilized in a Swedish municipality, the focus is not on the new working solution in itself but rather on the process whereby human actors and . . .
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