HIGHLIGHTS
- who: Andreia Craveiro et al. from the Accredited clinical Laboratory (ISO, ) have published the article: 2_1802_Lean and Six Sigma Philosophies and Organizational Performance, in the Journal: (JOURNAL)
- what: The aim of this philosophy is to reduce variation in processes through continuous and innovative improvements to guarantee customer satisfaction (Andersson, Eriksson and Torstensson, 2006). METHODOLOGY To achieve the objectives of this study, a deductive research approach was adopted (Saunders, Lewis and Thornhill, 2009). According to the research objectives, the population consists of a total of 695 Portuguese laboratories. Although the study presents an original measuring instrument . . .
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