HIGHLIGHTS
- who: August and colleagues from the Ningbo University of Finance and Economics, China have published the research work: Impact of environment on hotel customer satisfaction in Southeast Asia: A study of online booking site reviews, in the Journal: (JOURNAL)
- what: This study investigates the impact of environmental pollution on customer satisfaction in the Southeast Asian tourist industry. Most of the studies focus on the attributes of the booking system, such as service quality, usefulness, price, location, customer loyalty, and information, to evaluate factors that have an impact on online booking behaviors (Dickinger and Mazanec, 2008 . . .
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