HIGHLIGHTS
- who: Ana B. Escrig-Tena and collaborators from the Department of Business Administration and Marketing, Universitat Jaume I, Castello de la Plana, Spain have published the Article: Drivers and internalisation of the EFQM excellence model, in the Journal: (JOURNAL)
- what: The aim of this paper is to present a model that analyses the drivers of the real internalisation of the EFQM excellence model with a focus the role of motives adoption and appraisal and compensation systems. As Heras et_al and Gómez et_al point out, most of the studies about the motives for adopting QM . . .
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