HIGHLIGHTS
- who: Veronica Arioli and colleagues from the Department of Management, Information and Production Engineering, University of Bergamo, Viale Marconi, Dalmine, Bergamo, Italy have published the research: A Methodology for the Design and Engineering of Smart Product Service Systems: An Application in the Manufacturing Sector, in the Journal: Sustainability 2023, 15, 64. of /2023/
- what: To address this gap this study proposes the Service Engineering Methodology for the engineering of smart PSS (SEEM-Smart) which takes into account the trade-off between customer satisfaction and internal efficiency with a focus on data gathering and information flow . . .
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