Adaptive call center workforce management with deep neural network and reinforcement learning

HIGHLIGHTS

• who: WUTTIPONG KUMWILAISAK et al. from the of Electronics and Telecommunication Engineering, King Mongkut's University of Technology Thonburi, Bangkok, Thailand have published the Article: Adaptive Call Center Workforce Management With Deep Neural Network and Reinforcement Learning, in the Journal: (JOURNAL) of 31/01/2021
• what: Similarly, some other studies including Deep Q-learning Even though the works from_[14]-[16] tackled practical problems containing many parameters and constraints, their formulations were not designed to handle dynamic statistics, and the derived schedules were considered as suboptimal solutions. The authors propose a new method for estimating . . .
  

   

  

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