HIGHLIGHTS
SUMMARY
Medical errors due to system flaws and active failures will always occur and there is a continuous need to improve patient safety. One way of improving is by attempting to mitigate the impact of a patient safety incident (PSI) on patients and their family members, who can be referred to by the term first victims. Nine years later, in 2009, Scott defined an SV as "a health care provider involved in an unanticipated adverse patient event, medical error, and/or a patient related-injury who become victimized in the sense that the provider is . . .
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