Analysis of costumer behavior to achieve target users of the new pln mobile application using extended utaut model (case study: pt pln uiw kaltimra)

HIGHLIGHTS

  • What: In this study the analysis was carried out using the extended (Unified Theory of Acceptance and Use of The main variable of this study is customer satisfaction because this study focuses on customer satisfaction which can be used as an analysis in the use of the New PLN Mobile application.
  • Who: User from the (UNIVERSITY) have published the research: (TITLE), in the Journal: (JOURNAL) of December/20,/2020
  • How: The research involves 105 respondents who have used the New PLN Mobile and are located in the East Kalimantan or North Kalimantan region . . .

     

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