Analysis of internal service quality and outpatient patient satisfaction with a rater approach (reliability, asurance, tangible, empathy and responsivness) in installations in islamic hospital surabaya

HIGHLIGHTS

  • who: ATRAK et al. from the Faculty of public health, Universitas Nahdlatul Ulama, East Java have published the research work: ANALYSIS OF INTERNAL SERVICE QUALITY AND OUTPATIENT PATIENT SATISFACTION WITH A RATER APPROACH (RELIABILITY, ASURANCE, TANGIBLE, EMPATHY AND RESPONSIVNESS) IN INSTALLATIONS IN ISLAMIC HOSPITAL SURABAYA, in the Journal: (JOURNAL)

SUMMARY

    Public perception of service No 36 of 2009 also states that everyone has dissatisfaction is an indication of skills and the same rights in obtaining access to qualifications that result in services that do resources in the health sector, and obtaining not meet . . .

     

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