Applying the balanced scorecard to build service performance measurements of medical institutions: an ahp-dematel approach

HIGHLIGHTS

• who: Chieh-Yu Lin and collaborators from the Department of International Business, Chang Jung Christian University, Tainan, Taiwan have published the paper: Applying the Balanced Scorecard to Build Service Performance Measurements of Medical Institutions: An AHP-DEMATEL Approach, in the Journal: (JOURNAL)
• what: The aim of this study is to explore the application of the balanced scorecard (BSC) to service performance measurements of medical institutions using the analytic hierarchy process (AHP) and decision making and trial evaluation laboratory (DEMATEL). The primary focus of health care officials and medical institution managers is to constantly control costs . . .
  

   

  

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