Assessing the effects of customer satisfaction and retention in the hospitality industry: a study of st. jacobs and groovy hotels, akure, ondo state, nigeria

HIGHLIGHTS

• What: The instrument was partitioned into two sections, A and B. Section A was designed to seek background information about the respondents while Section B contained questions designed to answer the research objectives.
• Who: Idowu Ojo from the the Hospitality Industry: A Study of StJacobs and Groovy Hotels, Akure, Ondo State, Nigeria Department of Tourism and Hospitality Management, Elizade University, Ilara-Mokin, Ondo State have published the Article: Original Paper, in the Journal: (JOURNAL)
• How: This study focuses primarily on two hotels in Akure that are considered to be among the top 20 . . .
  

   

  

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