HIGHLIGHTS
- What: As the study investigates the language of customer service interactions in three varieties of one and the same language, 10.1163/26660393-bja10130 | Contrastive PragmaticS ( 2024) 1-30 Theoretical Background While Depraetere et_al observed sarcastic utterances to be more frequent in French than in Belgian customer tweets, the authors provide evidence that positive evaluative words, such as bravo and sympa, are often used with a sarcastic intent to convey dissatisfaction in all three subcorpora. While the research has provided new insights into the French-speaking customer service interactions of three European train operating companies online, there . . .
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