‘bringing the covert into the open’: a case study on technology appropriation and continuous improvement

HIGHLIGHTS

SUMMARY

    In essence, technology appropriation, hereafter referred to as ‘appropriation`, may be defined as the way in which employees adopt, adapt and incorporate technologies into their existing working practices. Discussing technology appropriation is then purposely made overt as employees embed their end-user perspectives in the generic movement towards continuously improved work practices. Such a context, that actively fosters employees to discuss their work practices openly, is hypothesized to stimulate employees` appropriation of technologies as suits them best. The roles of managers and software developers are quintessential, as the former most often identify and stipulate . . .

     

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