Business process improvement of outpatient unit of type b private general hospital in jakarta

HIGHLIGHTS

• What: The aims of this study include evaluating the As-Is outpatient service process analyzing the effectiveness of the outpatient service process against potential queuing problems analyzing the root of the problem using a Business Process Management approach that uses Business Process Model and Notation (BPMN) and Value Stream Mapping. In this stage, the research will focus on finding data related to Outpatient Unit services such as finding the specialist clinics with the highest number of patients and on which days the related specialist clinic services are busiest. In this study, the model built is only for . . .
  

   

  

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