Consumer expectations of online services in the insurance industry: an exploratory study of drivers and outcomes

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• who: M. Dolores Mu00e9ndez-Aparicio from the University of Burgos, Burgos, Spain, Faculty of Economics and, Open University of have published the research: Consumer Expectations of Online Services in the Insurance Industry: An Exploratory Study of Drivers and Outcomes, in the Journal: (JOURNAL)
• what: Because of the instrumental nature of technology, the research conducted in this field has focused on how technology influences the process of purchasing, obtaining, and using a service (Thakur and Srivastava, 2014). This condition was predetermined by the research objective. The results obtained in the model showed, first, that there was . . .
  

   

  

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