Customer engagement around cultural and creative products: the role of social identity

HIGHLIGHTS

  • who: Wenjia Li from the College of Communication and Art Design, University of Shanghai for Science and Technology, Shanghai, China have published the paper: Customer Engagement Around Cultural and Creative Products: The Role of Social Identity, in the Journal: (JOURNAL)
  • what: The focus of this study is on how social identity influences engagement behaviors with brands among members of user-created interest-based communities. The authors propose that each dimension exerts a positive effect on CE behaviors, and that the cognitive, affective, and evaluative dimensions are first-order construct components of a secondorder social identity . . .

     

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