HIGHLIGHTS
- who: Behavior and colleagues from the (UNIVERSITY) have published the research work: Customer Satisfaction and Loyalty Management of Bank Sahabat Sampoerna Branch Kelapa Gading, in the Journal: (JOURNAL)
- what: The aim of this study is to determine whether there is an effect of service quality customer motivation and customer on customer satisfaction with customer complaints as moderation and its impact on customer loyalty at Bank Sabahat Sampoerna This study uses the SEM method with the Smart-PLS application. The aim of this research is to broaden the horizons of thinking and increase knowledge as well . . .
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