HIGHLIGHTS
SUMMARY
Kamariotou, M.; Dermentzoglou, L Information and communication technology (ICT) is widely used in the healthcare industry, aiding medical professionals in enhancing the quality and effectiveness of their services. Managers in the healthcare industry can benefit from ICT by gaining a deeper comprehension of the factors and services that contribute to the overall quality of care. Web-based systems and the internet`s widespread adoption have benefited businesses and consumers alike by strengthening service and product providers` links to their respective audiences. Utilizing ICT and the internet can greatly assist in reducing the volume of . . .
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