HIGHLIGHTS
SUMMARY
"Service science is the study of service systems aiming to create a basis for systematic service innovation combining organization and human understanding with business and technological understanding to categorize and explain the many types of service systems that exist as well as how service systems interact and evolve to co-create value". The work described showcased the DSL approach for combined risk and sustainability analysis: there, a DSL was created to support a specific kind of workshop where organisations work in conjunction with business consultants. Extending the research of Ryan, the authors develop an . . .
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