Doi: 10.4018/ijseus.304362 *corresponding author

HIGHLIGHTS

• who: Qing Zhang from the A Case Study at a University Information, State University of New York at Oswego, USA have published the research: DOI: 10.4018/IJSEUS.304362 *Corresponding Author, in the Journal: (JOURNAL)
• what: The next step of this study is to investigate the effects of building an online community using social media platforms and implementing a cross-training program on the evolvement of a CoP at the call center.
• how: In this study 14 indicators are used to investigate the phenomena of a community of practice at an IT call . . .
  

   

  

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