HIGHLIGHTS
- who: Anton Borg from the Department of Computer Science and Engineering, Blekinge Institute of Technology, , Karlskrona, Sweden have published the Article: E-mail classification with machine learning and word embeddings for improved customer support, in the Journal: (JOURNAL)
- what: The authors focus on e-mail communication and the authors refer to an individual e-mail from a customer as a support ticket. The authors investigate the classification performance of a NLP system that uses a machine_learning classifier, e_g, LSTM, to tag e-mails based on the contents of the e-mail. This work is structured . . .
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