HIGHLIGHTS
- who: Jinyoung Nam et al. from the School of Media and Communication, Korea University, Seoul, Republic of Korea have published the research work: Elderly Usersu2019 Emotional and Behavioral Responses to Self-Service Technology in Fast-Food Restaurants, in the Journal: (JOURNAL) of 24/05/2022
- what: This study explores older people`s responses to restaurant self-service kiosks, which have already been implemented widely. This study has several important implications for theory and practice. To address this research gap, this study examined the relationships among personal, technical, and situational factors, negative emotions, and coping behaviors . . .
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