HIGHLIGHTS
SUMMARY
In the field of human resources, generational differences in attitude, communication, and work expectations are common topics of discussion. Despite this, there is a consensus among researchers that four generations currently dominate the workforce, namely Baby-boomers, Generation X, Generation Y, and Generation Z. However, it is difficult to determine who belongs to each cohort because of the lack of academic consistency in defining the birth years of a * Page | 843 particular generation. For this study, the authors have therefore used the following: Generation X-born between 1965 and 1975; Generation Y-born between . . .
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