Enhancing public service delivery and citizen participation: the synergistic effects of e- governance and social media

HIGHLIGHTS

• What: This study investigates the effects of social media and e-governance on public service delivery and citizen engagement in the Philippines. While past research has tended to analyze these technologies independently, this study investigates their combined potential to address obstacles in public service delivery. By assessing both the advantages and drawbacks of relying heavily on these technologies, the research aims to offer a balanced evaluation of their applications in the public sector. The study aimed to provide a comprehensive overview of how these digital technologies are being perceived by citizens in terms of their influence on . . .
  

   

  

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