HIGHLIGHTS
SUMMARY
In the previous study, the authors conducted an empirical investigation of how Swedish insurance companies responded to information requests made by consumers regarding automated decisions in the pricing of home insurance. More precisely, the following research questions are investigated: RQ1 What do insurance companies in the EU disclose when consumers ask about the logic behind automated decisions? Clearly, trust plays in important role here, and insurers thus have every reason to be transparent and responsive to customer requests about how their data is used and how decisions are made (see, e_g, Scott 2004). It . . .
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