HIGHLIGHTS
SUMMARY
As a prerequisite, each team first created several point-of-view (POV) statements for their target persona to address specific user needs and provide improvement insights, e_g, "As a UX designer, I need a collaborative open space to run customer workshops with my team so that the authors can get maximum empathy and feedback from customers." The first workshop enabled participants to brainstorm explicit solutions to address these statements, e_g, proposing that the organization arrange training and mentoring sessions for career development as well as create interest groups for re-establishing a sense of . . .
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