Forecasting the future excellence: 30 years of evaluating service organizations in slovakia

HIGHLIGHTS

  • who: Kristina Zgodavova and colleagues from the Institute of Materials and Quality Engineering, Faculty of Materials, Metallurgy and Recycling, Faculty of Electrical Engineering and Informatics, Technical University of Košice, Letná , have published the research: Forecasting the Future Excellence: 30 Years of Evaluating Service Organizations in Slovakia, in the Journal: (JOURNAL)
  • what: The aim of this paper is to model and interpret the results obtained from the assessment of the Level of Excellence of Slovak service organizations using the criteria of the European Foundation for Quality Management (EFQM) excellence model. The study focuses on the . . .

     

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