HIGHLIGHTS
- who: Frontline employees . Knowledge from the Facultad de Economía y Empresa, Universidad de Oviedo, Avdadel Cristo s/n, Oviedo, Asturias, Spain have published the research work: Frontline employees ’ collaboration in industrial service innovation: routes of co-creation s effects on new service performance, in the Journal: (JOURNAL)
- what: Using a sample of business services firms (KIBS) this study examines how the collaboration with FLEs along the new service development (NSD) process namely FLE co-creation impacts on service innovation performance following two routes of different effects. The aim of this research, anchored in both . . .
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