HIGHLIGHTS
SUMMARY
Regardless of its technological profile, its execution requires the ability to adapt the business model to new technologies and drive technological progress in the socio-technical environment (Frank et_al, 2019; Kamble et_al, 2018; Lu, 2017; Muller et_al, 2018). The top three obstacles to the digitization of small and medium-sized enterprises are a lack of capital, a shortage of skilled staff, and a lack of technological resources (Alcalde-Heras et_al, 2019; Giotopoulos et_al, 2017; SME Corp and amp; Huawei, 2018). Customer experience, organizational flexibility, and operational efficiency are the primary drivers of digital transformation . . .
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