Impact of e-government technologies on citizen engagement and service delivery: a case study of local government units in caloocan

HIGHLIGHTS

• What: The study focuses on actionable recommendations for improving engagement and trust, which are essential for enhancing the effectiveness of e-government platforms and overall service delivery. The aims focus on understanding the specific challenges that citizens encounter when using digital platforms to interact with their local government, examining how limited e-government adoption affects service satisfaction, and identifying factors behind low digital governance usage among citizens. This study examines the implementation of egovernment services and suggests that personal values and trust offer insights into this adoption (Belanche et. al. By addressing the scope of e-government . . .
  

   

  

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