Inefficient processes and associated factors in primary care nursing: system configuration analysis

HIGHLIGHTS

• What: The aim of this study is to characterize nurses` perceptions of process inefficiencies in the primary care setting and_(2) describe related work-system factors. In the following sections, the authors report on the processes, their influential tasks, and the work system configurations showing the most relevant components in each process. The results from the work system analysis defined nursing tasks associated with each process that were described as frequent, repetitive, or difficult among primary care nurses and health technicians. This research shows that for interventions, including health information technology implementation, to be successful, implementers must . . .
  

   

  

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