Integration analysis of community satisfaction and customer satisfaction index in padang public service mall

SUMMARY

    Public services encompass a wide range of activities that are dedicated to delivering services to the community in accordance with set regulations. According to Article 1 Point 1 of Law No 25 of 2009, public services encompass actions that pertain to fulfilling the societal requirements for commodities, services, and administrative provisions offered by the government in accordance with legal provisions. The fundamental purpose of putting into action this model for public service is to provide a centralised location where members of the community may go to get a variety of services that meet their needs in terms . . .

     

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