HIGHLIGHTS
- who: Usman Ependi from the Information System Management Department, Bina Nusantara University, Jakarta, Indonesia have published the Article: Journal of Information Systems and Informatics, in the Journal: (JOURNAL)
- what: The aim of this interview is to seek in-depth information on solving the problem formulation, to know more about the activities of the IT team in terms of using the IT Helpdesk, and to assist researcher in determining the user persona and context of using the IT Helpdesk. This study used MDA as an analysis framework because gamification elements are made based on these three . . .
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