“like a rainy weather inside of me”: qualitative content analysis of telephone consultations concerning back pain preceding out-of-hospital cardiac arrest

HIGHLIGHTS

SUMMARY

Cardiac arrest patients presenting with back pain are at risk of not receiving the appropriate help when calling emergency medical services. In telephone consultations regarding patients with back pain pre­ ceding an out-of-hospital cardiac arrest, the authors investigated how communication between caller and call-taker influenced the call-taker`s interpretation of back pain descriptions and decision-making about choice of response. Two main categories emerged: reasons, including subcategories: reported conditions, descriptions of conditions, patient`s interpretation of condition and patient`s own remedial actions; and_(2) considerations, including subcategories: assessment of . . .

 



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