HIGHLIGHTS
- who: Milva Eileen Justavino-Castillo from the (UNIVERSITY) have published the Article: Managing sustainable practices and logistics value to improve customer loyalty: importers vs. freight forwarders, in the Journal: (JOURNAL)
- what: With the objective of addressing this gap, the work proposes an advance in the research that will be tested in customers of maritime transport companies. In the field of research, most of the studies do not classify shippers, therefore, in an attempt to advance knowledge in this field, this study proposes to analyse importers, as part of the group of shippers, and freight forwarders . . .
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