HIGHLIGHTS
- who: Inicio from the CULLEN, RDoes performance measurement improve organisational effectiveness? A post-modern analysis' in Department of Information and Library Management, University of Northumbria at NewcastleIn: (1998) Proceedings of the, nd NORTHUMB RIA INTERNATIONAL CONFERENCE ON PERFORMANCE MEASUREMENT IN LIBRARIES AND INFORMATION SERVICES, ., . Anais…, . INTERNATIONAL FEDERATION OF LIBRARY ASSOCIATIONS AND INSTITUTIONS. International Guidelines for Performance Measurement in Academic Libraries, . Disponível em: andlt have published the research: Maria Cristina S. Guimarães Etiene Gonzalez Lins Jeorgina Gentil Rodrigues, in the Journal: (JOURNAL) of 29/07/2005
SUMMARY
Norm ISO 11620. Performance indicators . . .
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