Mining the influencing factors and their asymmetrical effects of mhealth sleep app user satisfaction from real-world user-generated reviews: content analysis and topic modeling

HIGHLIGHTS

SUMMARY

Mine and compare Chinese and American user viewpoints of mHealth sleep apps and explore the factors influencing user satisfaction and dissatisfaction with mHealth sleep apps. In March 2022, the authors conducted a comprehensive search of sleep-related mHealth apps across leading mobile app stores in China (Chinese Apple App Store, Huawei App Store, Xiaomi App Store, and VIVO App Store) and the United_States (US Apple App Store and the authors Android Google Play Store). After deduplication, the authors identified 131 unique apps in 4 Chinese Finally, 5 unique apps with the highest number of . . .

 



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