Opposing effects of response time in human-chatbot interaction

HIGHLIGHTS

  • who: Ulrich Gnewuch from the Institute of Information Systems and Marketing, Karlsruhe Germany Systems, Saarland University, Campus , have published the paper: Opposing Effects of Response Time in Human-Chatbot Interaction, in the Journal: (JOURNAL)
  • what: Drawing on and violations this study investigates whether users` with chatbots clarifies the inconsistencies in the literature. Against this backdrop, the authors investigate whether differences in users` expectations based on prior chatbot experience can reconcile the inconsistent findings in the extant literature. 3 Hypotheses Development Drawing on SRT and EVT, this study investigates how chatbot response time and users` prior . . .

     

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